Shipping policy
PAYMENT + SHIPPING/HANDLING
PAYMENT OPTIONS
All prices are shown in NZ dollars. All orders are shipped from New Zealand.
We accept Afterpay and online bank transfers. We can only accept direct credit to our bank account in New Zealand.
SHIPPING TIME
Proudly based in Oamaru, New Zealand
All orders are packed and shipped directly from our studio.
🚚 Australia–NZ Standard Shipping (2–5 business days)
Free shipping on orders over NZ $109
NZ $10 flat rate for orders under $109
⚡️ Australia–NZ Express Shipping (1–3 business days)
- Only $5 express upgrade on orders over NZ $109
- NZ $15 flat rate for express delivery on orders under $109
🌏 International Shipping
For international rates and delivery timelines, please refer to our Shipping Policy.
📦 Speedy Dispatch
We pack and send your order within 24 hours (often the same day!) so it’s on its way to you as quickly as possible.
AUTHORITY TO LEAVE
PLEASE NOTE: Should you request for the courier to leave your parcel at a specific location, you acknowledge that you are forgoing the requirement for your parcel to be signed for upon delivery, and thus, we take no responsibility for lost, or stolen parcels. We suggest not requesting “leave at mailbox” etc.
PRE-ORDER / ARRIVING AT LATER DATE ITEMS
Your order will be dispatched in one package once the last of any pre-order items in your order, arrive. Therefore, if you have multiple items in your order, one of which is in stock, and you need it asap, you’ll need to order this in a separate order for it to be dispatched immediately.